Make the most of your customer experiences

NetSuite Customer Relationship Management

NetSuite CRM - 360 Degree View of your Customers.

Supercharge Your Sales Performance

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer.

NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfilment, renewal, upsell, cross-sell, and support. 

80%

Increased Business Insights

 10%

Increased Revenue Performance

75%

Reduced Customer Backorders

netsuite customer relationship management (crm) benefits

NetSuite CRM Benefits.

MANAGE THE ENTIRE CUSTOMER LIFECYCLE LIKE NEVER BEFORE

1.

Single Data Source

A single view of a customer across all channels provides complete visibility into all online, in-store and phone transactions and interactions.

2.

Improved Sales Performance

Get visibility into pipeline and forecasts and streamline sales with a unified quote-to-order, cash and fulfilment solution.

3.

Effective Campaign Management

Streamline execution of marketing campaigns across multiple channels.

4.

Increased Customer Satisfaction

Support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.

NetSuite CRM Features.

Manage Your Entire Customer Lifecycle Like Never Before

  • Provide your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfilment and commissions. Sales teams get visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory.

  • Enable real-time information flow between you and your partners. Maintain complete control over every partner-focused sales and marketing process element, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, partner commissions, and royalties.

  • Target, build, execute and measure the success of marketing campaigns — taking the complexity out of lead qualification and conversion. Track and measure a prospect's activity, identify when a lead meets known buyer-readiness conditions and pass that lead to sales as soon as it meets your predefined criteria.

  • View, enter and update key customer and sales data directly from a tablet or mobile device. Users can manage everyday activities, such as viewing calendar reminders, logging call notes and creating quotes, and submitting time sheets and expenses with easy snap-and-attach receipts.

  • Create and automate case management processes so customers can submit cases online, review the status and reply with follow-up communications. An online knowledge base helps customers get the answers they need quickly.

  • Built-in reporting, real-time analytics and role-based dashboards enable sales, marketing and service teams to monitor performance continuously. Sales can access personalized goals, such as achieved versus quota and sales pipeline by stage. Customer service teams can measure case trends and client satisfaction. Marketing can examine acquisition, engagement and conversion metrics for individual campaigns.

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A Solution Built for Your Business.

Begin your journey towards a fully connected future.

In our eyes, NetSuite is not a one-size-fits-all solution. To reap the maximum benefits of NetSuite’s #1 Cloud ERP, your project must be built with your company’s unique processes, goals, and requirements in mind.

Reach out to our NetSuite team today to book your Free NetSuite Product Demo, and take the first step in the journey of full business connectivity.