Thank you for visiting our website www.3en.group

We are committed to safeguarding the privacy of our website visitors, service users and other individuals with whom we deal. This policy sets out information about how we use, store and transfer personal data relating to those individuals. We are a data controller in relation to that personal data, which means we determine the purposes and means of the processing of that personal data. This policy applies to the entire 3EN Group and organisations, and all of its offices, so in references to 3EN, we or us include ENCO Consulting Ltd and our practice ENCO Deutschland GmbH in Bonn, Germany, our practice in our group responsible for processing your data. 3EN has a responsibility to ensure that your personal data is protected, which we take very seriously, and we’re committed to keeping your information safe and secure.
 

Information we collect about you:

a) Usage data: To ensure that our website is useful to all visitors and continues to improve, we may process data about your use of the site. This may include your geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. This data, obtained through Google Analytics, is aggregated and anonymised such that it contains no information pertaining to any identifiable individual; as such, it is not personal data per se, but we address it here for completeness’s sake.
 

b) Correspondence data: we may process information contained in or relating to any communication that you send to us, whether through the site, by email, through social media, or otherwise. This may include the communication content and metadata associated with the communication, as well as any contact details you provide to us, such as your name, email address, phone number, job title, address or social media username. We process correspondence data for the purposes of communicating with you and record-keeping.

c) Enquiry data: we may process information contained in any enquiry you submit to us indicating your interest in our services or business, such as the contents of your enquiry and any contact details you provide to us, such as your name, email address, phone number, job title or address. We process such data for the purposes of addressing your enquiry and providing you with occasional news about our services and operations. If you no longer wish to receive news from us then you can unsubscribe at any time.

d) Project data: where we are commissioned to undertake a particular piece of work or project, we process information for the purposes of setting up that project in our systems, such as your name and contact details. We may also process personal information contained within project-related correspondence and documents, including in relation to your customers, whether created by us or provided to us. All such data is processed for the purposes of providing our professional services and for record-keeping purposes.

e) Transaction data: we may process information relating to transactions, such as bank account details, contact details, or transaction data in relation to payments made by us to you or by you to us. This may include your contact details, or any bank account or sort code information provided for the purposes of making payment, as well as transaction details (such as POs or invoices). The transaction data may be processed for the purpose of supplying or receiving and administering the relevant services and keeping proper records of those transactions, and for making and receiving payments.
 

f) Personal data we obtain from others: your personal data may be provided to us by someone other than you—for example, by your employer, by an organisation with whom you and we are both dealing, or by someone who wishes to refer you to us or vice versa. Normally this data will be correspondence data, enquiry data, or project data as described above, and will be processed by us for the purposes described above.

We process personal data on lawful bases only. In particular, we process personal data on the following lawful bases identified in Article 6 of the General Data Protection Regulation:

a) for the performance of a contract with you, or to take steps at your request prior to entering into a contract with you (Article 6(1)(b) GDPR). This may be our basis for processing correspondence data, enquiry data, matter data and transaction data;

b) for our legitimate interests (Article 6(1)(f) GDPR). This may be our basis for processing:

i) correspondence and matter data (as we have an interest in properly administering our business and communications);

ii) enquiry data (as we have an interest in developing our business with interested parties);

iii) transaction data (as we have an interest in making and receiving payments promptly and in recovering debts);

iv) any personal data identified in the other provisions of this Notice where necessary in connection with legal claims (as we have an interest in the protection and assertion of our legal rights, your legal rights and the legal rights of others);

v) any of the personal data identified in the other provisions of this Notice in connection with backups of any element of our IT systems or databases containing that personal data (as we have an interest in ensuring the resilience of our IT systems and the integrity and recoverability of our data).

In addition to the specific purposes for which we may process your personal data set out above, we may process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject (Article 6(c) GDPR), or in order to protect your vital interests or the vital interests of another individual (Article 6(d) GDPR).

Your rights

The rights you have under data protection law are summarised below. Some of these are complex, and not all of the details have been included here. Further guidance can be obtained from your data protection authority—e.g. in the UK, the Information Commissioner’s Office (www.ico.org.uk) 

Your principal rights under data protection law are the right to:

a) access;
b) rectification;
c) erasure;
d) restrict processing;
e) object to processing;
f) data portability;
g) complain to a supervisory authority.

Access: You have the right to confirmation as to whether or not we process your personal data and, where we do, to access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

Rectification: You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

Erasure: In some circumstances you have the right to the erasure of your personal data. These might include if:

a) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; or

b) the processing is for direct marketing purposes.

However, there are certain general exclusions of the right to erasure, for example where processing is necessary for compliance with a legal obligation or in connection with legal claims.

Restriction: In some circumstances you have the right to restrict the processing of your personal data. Where processing has been restricted on this basis, we may continue to store your personal data and will observe the restrictions on processing except in the case of processing permitted by applicable law (for example, in connection with legal claims or for reasons of public interest).

Objection: You have the right to object to our processing of your personal data on the basis of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or unless the processing is for legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

Portability: To the extent that the legal basis for our processing of your personal data is consent, or the performance of a contract with you, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

Complaints: If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

You may exercise any of your rights in relation to your personal data by written notice to us.