3EN & NetSuite FAQ’s

Oracle NetSuite is the #1 Cloud business management tool in the world. Trusted globally by more than 27,000 fast-growing companies of all sizes and industries.

The platform consists of a suite of industry-leading applications. Their core goal is to help business like yours manage their company, gain real-time performance insights and drive efficiency whilst cutting down on IT costs by up to 75%.

NetSuite’s ERP solution manages core functions, with finance and accounting, inventory, orders and procurement just scratching the surface. One of the most appealing aspects of NetSuite is its’ ability to meet customer’s individualist needs. Users can add options such as CRM for sales, service and marketing automation, human resources (HR) for personnel records, performance management and payroll, professional services automation (PSA) to plan and track projects and omnichannel commerce for both online and in-store sales.

The listed modules are all stored on a centralised database. No more restlessly trying to analyse different pieces of data on different access points. NetSuite provides a single version of truth, allowing you to manage the entirety of your business in one place, online.

Gain a real-time, 360° view of your business which aids you in fuelling decision making across all departments. Save time, resources and headache.

Oracle NetSuite utilises the software as a service (SaaS) model; clients pay a subscription fee to access the technology but are not responsible for any underlying infrastructure or system maintenance, including purchasing and setting up servers, installing software or testing and deploying patches and upgrades. Oracle NetSuite handles all of that for customers, with two new software updates per year. With this model, you can save up to 75% in IT costs.

Eliminating the maintenance and upgrade costs that come with on-premises solutions not only saves money, it frees employees to focus on the company’s mission and serve customers.

Your business can also scale like never before: companies can toggle functionality on/off as they need it. This makes the process of growth seamless and accessible at the click of a button. E.g., a B2B manufacturer may add NetSuite’s ecommerce module after it decides to start selling online.

With Oracle NetSuite, your business can gain 360° visibility and control through a single source of real-time information and the ability to add modules on the fly. That increases their efficiency and agility.

Enterprise resource planning (ERP) is a process used by companies to manage and integrate the important parts of their businesses. ERP software help businesses implement resource planning by integrating all of their key business processes with a single system.

An ERP software system can provide a platform which allows you to integrate planning, purchasing, inventory, sales, marketing, finance, human resources, and more, bringing unparalleled benefits to how your business runs.

Click here to find out more about NetSuite ERP

Businesses looking to automate core processes typically look at two main software solutions, enterprise resource planning (ERP) and customer relationship management (CRM). ERP helps companies run successful businesses by connecting their financial and operational systems to a central database, while CRM helps manage how businesses interact with their customers.

Both serve as vital data repositories and reflect key business processes throughout an organisation. Both also touch on multiple departments and due to this the software is often bought separately.

The benefit of NetSuite is the synthesis of CRM and ERP processes within one platform, which reduces the risk of isolating key processes within your organisation and allows you to focus on the real-time data that helps you make the necessary decisions in your organisation.

The following is a list of the essential ERP features most commonly found in an ERP software system:

◉ Automation
◉ Data Analysis
◉ Reporting
◉ Customer Relationship Management
◉ Financial Management
◉ Tracking and Visibility
◉ Supply Chain Management
◉ Sales & Marketing
◉ Forecasting, Planning & Budgeting
◉ Inventory & Warehouse Management

Key business benefits of ERP software include

Enhanced Business Reporting

◉ Better reporting tools with real-time information

◉ A single source of truth – one integrated database for all business processes

Better customer service

◉ Better access to customer information

◉ Faster response times

◉ Improved on-time delivery

◉ Improved order accuracy

Improved Inventory Management

◉ Only carry as much inventory as needed

◉ Full traceability of inventory from purchase to sale

Boosted Cash Flow

◉ Better invoicing and better collections tools to bring cash in faster

◉ Faster cash means more cash on-hand for the business

Cost Savings

◉Improved inventory planning

◉ Better procurement management

◉ Better customer service

◉ Improved vendor relationship management

Better Data & Cloud Security

◉ Dedicated security resources

◉ Avoid installing malicious software

◉ Data distributed across multiple servers

Business Process Improvements

◉ Automate manual or routine tasks

◉ Implement smarter workflows

◉ Gain efficiency

Supply Chain Management

◉ Effective demand forecasting and lean inventory

◉ Reduce production bottlenecks

◉ Transparency through the business

When implemented correctly, NetSuite ERP can make a significant impact to your business. It has the potential to accelerate and leverage your business processes, give you further insight into what is and is not working, as well as provide a compelling business advantage over your competition.

But to take advantage of this, you need to make sure things are done properly. Right from the very start. This begins with the first stage of planning, right through to implementation, testing, and any ongoing maintenance required post launch.

To achieve that, working with a NetSuite partner is your safest bet – it offers a range of advantages over going directly to NetSuite alone including;

◉ Technical Expertise

◉ Industry Knowledge

◉ Regular Communication

◉ Time Saving

◉ Post Implementation Support

NetSuite provides functionality out of the box to meet and adapt to a variety of industry requirements. Whether for global software companies with extraordinary revenue recognition needs, manufacturers or wholesale distributors with multi-site inventory and production, professional services organisations with disparate professional services resources and complex multi-currency client billing, or a retail business with multiple channels. NetSuite Is the only cloud ERP system with the depth, breadth, and flexibility of functionality to meet these needs.

While NetSuite provides a world class financial management solution, with it being an ERP system means you can also implement the system throughout multiple departments within your business, whether that be sales, services or the warehouse.

The flexibility of using NetSuite alongside working with a NetSuite partner, means you can discuss your business needs and future goals and start by enabling NetSuite for your key processes and enhance the system in further phases.

A cloud-based solution offers incomparable benefits in the way of business flexibility and scalability. You will not need to consider in-house server management and security, specifically during growth, updates or regulation and standard changes.

It allows you to reduce costs regarding server and hardware management and increase productivity throughout your organisation. Specifically in the unprecedented times regarding covid-19, a cloud-based solution allows your business to continue to function, whether your staff are working remotely at home, in the office, or a mix of both!

There are two key differences between Cloud and on-premise software; the cost for each differs and so does the level of ownership.

Cloud-based

For smaller firms, the cloud is particularly more useful as it provides full functionality at a reasonable price as there is no upfront investment required. Plus, cloud software is usually priced under a monthly or annual subscription package, covering training, support, and updates. The right cloud provider would offer enhanced scalability and agility. Therefore, with cloud computing you get greater flexibility, time, and money savings.

On premise

On premise on the other hand is mostly priced under an upfront perpetual license fee. In addition to that, the company remains responsible and bears the cost for training, support, and updates.

Yes. NetSuite offers an HR module called SuitePeople.

SuitePeople offers human resource functionality which encompasses both the HR team, and the employee experience within the system. The seamless integration that NetSuite offers throughout their modules means that the HR functionality can also provide benefits to other key business processes by allowing accurate planning through workforce management.

The use of SuitePeople can result in a significant time and cost saving for encapsulating data and producing reports, as well as increasing productivity and support more efficient processes.

Please note that SuitePeople HR is not currently available globally, however, if you have a requirement for this please reach out to us and we can discuss eligibility with you!

The subscription includes software hosting, upgrades and maintenance costs.

You will typically subscribe to a ‘core’ suite, and select additional modules based on your business needs, and when you need it.

The #1 Cloud ERP, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 18,000 customers in more than 200 countries and territories.

There are no limits – but there are considerations!

NetSuite is a totally scalable solution that supports a number of users ranging from one to thousands, however, these users can be ‘general access users’, to ‘employee centre users’, allowing you to control the access requirements of those in your organisation.

Yes. NetSuite is a hosted (On Demand) subscription based service provided via the internet.

3EN have a Client Services Team, who offer specific support packages for your business while using NetSuite. These packages can be tailored to fit your business needs.

Click here to find out more

With a multi-year contract, you are able to lock in the annual license costs as well as the costs of any additions for up to 3 years.

Scheduled Maintenance Windows allow NetSuite to push necessary e-fixes or push functionality to ensure the system is meeting changing regulations.

The Scheduled Maintenance Windows are Monday - Saturday from 10pm to 3 am and last about 1 hour. There is no scheduled maintenance between the first and last seven days of the month and no scheduled maintenance is performed during daytime hours.

The administrator of your NetSuite account will be made aware of Schedule Maintenance Downtime ahead of time, via an in system notification.