Can AI solve all your business problems? …We don’t know yet.
Dale Cree, CEO, The 3EN Group
You’d have to have been living under a rock to miss that AI is currently on the tip of every tech professional’s tongue.
In fact, prevalence of the term artificial intelligence in conversations online and in person this year has led to the Collins dictionary choosing AI as its 2023 word of the year over terms including deinfluencing, nepo baby and ultra-processed.
Collins defines AI as ‘a term that describes ‘the modelling of human mental functions by computer programs’’. Others view it as a robot that’s eventually going to make human workers redundant.
AI took hold of popular imagination in late 2022 when people discovered the wonders of ChatGPT. Since then, it’s been hard to escape. The world’s largest tech companies, including Amazon and Microsoft, now have user-ready AI tools, and last month, Oracle NetSuite introduced new generative AI-powered capabilities 'to help organisations leverage company specific, relevant data to produce content that is contextual and personalised’.
As a tech company ourselves, and champions of Oracle NetSuite, we’ve been having our own thoughts on the benefits and drawbacks of AI, but before we put any of those thoughts out into the world, we wanted to do some professional research to find out if it’s all it’s cracked up to be.
So, for the past eight months, a team of eight of 3EN’s best Oracle NetSuite consultants and software developers have dedicated several hours per week to figuring out if and how AI can solve all our (and your) business problems. We’re doing our due diligence before we make any firm calls on the pros, cons, and potentials of AI’s mainstream usage.
At 3EN, we go above and beyond to understand our clients' specific pain points and solve their problems. Alongside delivering exceptional work for these clients in the present, we’re also constantly working behind the scenes to improve our own-brand offerings to help people future-proof their businesses.
If AI is part of our everyday lives, personally and professionally, and already impacting us and growing, we want to help you discern what’s good and bad about it. By setting up a research and development team dedicated to all things AI, we’ve tasked ourselves with finding out what the potential of AI can achieve for our sphere of influence.
We deliver success for our clients by becoming an extension of their team, so we want to be the first to advise on best practices for emerging tech innovation. Our internal research team is testing the basics of AI as we know it, interrogating what works and what doesn’t, so that we can engage in evidence-based conversations with our marketplace.
The main purpose of our research is to find out what the impact of AI is on the workplace. Of course, we operate in tech, so what we discover will be related to our own industry until we widen the pool to include the work of our clients and their related fields.
We’ve been asking questions like ‘where do senior team members come from if AI removes the need to hire junior staff’? And ‘how does AI understand the intricacies and nuance of crossing country boundaries’? We also want to find out the true overhead cost (not the savings) of using AI to make us more effective and efficient. Data management, data quality, and improved operator interface terminal practices all play into the overhead of making AI work for us. Our research is all in a bid to understand how we can leverage AI for your benefit.
Everyone at 3EN is passionate about what we do. We’re enthusiastic about providing excellent service and motivated to constantly improve. And as I always say, the 3EN team is empowered to produce powerful results. Our research into AI is the next step in us bolstering our offerings to serve your business in the best way we can.
Can AI solve all your business problems? We don’t know yet.
Follow along in my series to find out more about what we’ve discovered over the past eight months.